Returns and Refund Policy

We want to make it easy for you to return any products which aren’t quite right or if you’ve simply changed your mind or if you need to exchange an item.

In line with our Terms and Conditions  (“Terms”) [hyperlink to clause 11 of the terms], you can return or exchange any item to us within 28 days of receiving your original order if you’ve changed your mind or if it is faulty or misdescribed.  Any refund or exchange request received after the 28 day period will be accepted at our sole discretion and reserve the right not to refund you.

A refund or exchange request under this Returns and Refund Policy will be effected subject to confirmation that the goods returned are still in reasonably good condition, that is to mean the goods must have not been subjected to uncharacteristic wear and tear in light of the time lapsed under your care.

Unreasonable wear and tear will attract a proportionate recovery of the cost of the damage from the purchase price before we remit the purchase price back to you.

If you need to exchange an item, please send an email to  Please include the order number and the product description and code for the new item.  We can’t complete your return without these details.

If your refund request is accepted, we will refund you the price you paid for the products including delivery costs (where the goods are faulty or misdescribed), by the method you used for payment. However, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods caused by any unreasonable wear and tear. 

We will aim to process your refund within a reasonable time period.

Note that this Returns and Refund Policy does not apply to discounted products.

Shipping Information

The designated address for returned goods shall be 10th Floor, 9 West Ring Road Parklands, Westlands , Nairobi, Kenya. P.O. Box 273 00606

The risk and cost of shipping the goods back to us will be borne by you unless we agree otherwise, we cannot be held responsible for returned goods failing to arrive at the designated address.

Last updated: 26.06.2019